Privacy Policy

Effective Date: 2025

At Joypet, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect
We may collect the following personal information when you interact with us online or in person:

• Full name

• Email address

• Phone number

• Pet details (name, breed, medical needs)

• Booking and payment information

• Any other information you provide voluntarily

2. How We Use Your Information
Your personal information is used for:

• Booking and confirming appointments

• Providing grooming and pet care services

• Sending reminders, updates, or promotions (only if you opt-in)

• Responding to inquiries or customer service requests

• Complying with legal obligations

3. Sharing Your Information
We do not sell your personal information. We may share it with:

• Service providers who help us operate (e.g. booking platforms, payment processors)

• Authorities if required by law or for safety reasons

4. Storage and Security
We take reasonable steps to protect your data from unauthorized access, loss, or misuse, including secure storage and limiting access to authorized staff only.

5. Your Rights
You have the right to:

• Access the personal information we hold about you

• Request corrections

• Withdraw consent for marketing at any time

To make a request, contact us at:
Email: info@joypet.com.au
Phone: +61 491 053 093

6. Cookies and Website Data
Our website may use cookies for performance and user experience. You can disable cookies in your browser settings.

7. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.