JoyPet Nerang – Dog & Cat Grooming FAQ

• Booking & Pricing

How do I book an appointment?
Click Book Now anywhere on this site, use our Setmore link, or text 📱 0491 053 093. Online booking is open 24/7.

What’s included in the base price?
Every standard groom (dogs) includes a warm hydro-bath, premium shampoo, blow-dry, brush-out, ear cleanse and nail trim. Haircuts, de-shedding and teeth-brushing are add-ons, so you only pay for what your pet needs.

Do you offer multi-pet or loyalty discounts?
We don’t offer multi-pet or loyalty discounts at the moment. Each groom takes the same time and attention, no matter how many pets come in together. Our prices are already set a little lower than most in the area, so you’re still getting great value along with the one-on-one care we’re known for.

• Before Your Visit

Does my pet need to be vaccinated?
For everyone’s safety we follow QLD guidelines—dogs need current C3 (parvo, distemper, hepatitis) and cats need F3 (panleukopenia, herpesvirus, calicivirus). Bring proof on your first visit.

Should I feed or walk my dog first?
A light meal and quick toilet break 1–2 hours beforehand keeps tummies happy and accidents rare.

My pet is nervous / a rescue. Can you help?
Absolutely. We specialise in one-on-one, crate-free sessions with calming music, lavender diffusers and slow introductions. Bring a favourite toy or blanket if it helps them relax.

• During Grooming

How long will the appointment take?
Anywhere from 1 to 4 hours, depending on coat type, size and services requested. We text you 10 minutes before pick-up so there’s no waiting around.

Are you really cage-free?
Yes—pets relax on orthopedic beds in our open studio. We never use crates, kennels, or cabinet dryers.
On rare occasions, some pets are extremely sensitive to the sound of the dryer. In those cases, the gentlest and safest option is a quiet cage-dry. This actually helps them settle, making the experience calmer and far less stressful.

Do you sedate animals?
No. Sedatives must be prescribed and administered by a vet. Our low-stress handling replaces medication in 99 % of cases.

• After Grooming

My dog is scratching—should I worry?
Mild self-grooming is normal. If irritation lasts more than 24 h, call us and we’ll check for stray hair or ear sensitivity at no charge.

How often should my pet be groomed?

• Short-coat dogs: every 6–8 weeks

• Long-coat / double-coat dogs: every 3–4 weeks

• Cats: every 4–6 weeks—especially Persians, Ragdolls, Maine Coons

• Cat-Only Questions

Do cats really need professional grooming?
Yes—regular comb-outs reduce mats, hairballs and excess dander. Elderly or overweight cats often can’t reach every spot themselves.

Will my cat be near dogs?
While cat grooms are booked in cat-only blocks, sometimes a dog may still be on the premises if their owner is running late for pickup. In those rare cases, your cat might briefly see a dog upon arrival. However, cats are always groomed in a separate, quiet room away from dogs, ensuring their safety and comfort.

• Policies & Safety

Can you remove fleas or ticks?
If live Flea/ticks are found during a groom we pause, phone you and follow QLD parasite protocols.

What’s your cancellation policy?
Free if you cancel or reschedule 24 h ahead. Same-day cancellations = 50 % fee; no-shows are charged in full.

Do you guarantee your work?
Yes—tell us within 48 h if something isn’t perfect and we’ll adjust free of charge.

• Quick Info & Contact

Opening hours

Tue–Sat 8 am – 4:00 pm • Sun 8 am – 1 pm

Address shop 7 6 lavelle street, Nerang QLD 4211 — Get Directions

Phone / SMS 0491 053 093

Social media @joypetnerang

Still curious? DM us on Instagram, call, or drop by for a free tour—tails are always wagging at JoyPet!

At Joypet we love curious pet-parents! Below you’ll find quick answers about booking, preparation, our crate-free studio, after-care and more. Click a topic to jump straight to it, or scroll and explore.